What We Believe In
Our Values, Vision and Mission
Our Team
How We're Different

What We Believe In

Focus on the customer and all else will follow.

TrustCare has two customers: 

1. The patient (your resident) and
2. Your Care Team. We will service them to no end, to make their experience with us the best we can, the best available.

It’s best to do one thing really, really well.

We don’t have retail pharmacy stores. We don’t sell cosmetics (unless you request them). We only cater all our services for our customer; the residents and care teams at the retirement and assisted living homes.

Building a great business depends on great people.

Hiring the best of the best. We hire “partners”, not employees. Caring as a profession comes first and foremost and it always shows itself to be true. Just ask our clients. 

Great just isn’t good enough.

We see being great at something as a starting point, not an endpoint. We set ourselves goals we know we can’t reach yet, because we know that by stretching to meet them we can get further than we expected. Through truly dedicated and compassionate customer service, innovation and iteration, we aim to take things that work well and improve upon them in unexpected ways.

While other pharmacies are driven by corporate profits and cutting staff and service levels, we push the envelope to extend even more service.

Those are the kinds of changes we seek to make, and we’re always looking for new places where we can make a difference. Ultimately, our constant dissatisfaction with the way things are becomes the driving force behind everything we do.

Our Services
eMAR and Technology Options
TrustCare offers eMAR to all homes. Want to be among the most efficient and safe in medication administration?
Education and Skills Training
TrustCare provides up-to-date information and continuous skill advancement courses that make all the difference to those you serve.
Programs for Residents
Residents need more attention. Quarterly MedsChecks, one-on-one consultations and in-services are the norm from TrustCare.
Wound Care Support
Our on-call Nurse Clinician can provide support on wound care and other sensitive matters as they arise.
Special Apps and Tools
Our "Call Me" App for immediate Care team support and Digital Pill Recognition App are some of the ways TrustCare is the leader in technology.
Resources and Tools
Your care team needs as much support as they can get. Our CARE Portal provides tons of Video Training, useful tools, forms and much more.
Medication Adherence Programs
Our unique adherence programs help residents by ensuring medications are taken as prescribed. Learn more.
Physiotherapy and Exercise
We offer physiotherapy, exercise and rehabilitation for residents from our partner affliates. Learn more.
Equipment and Supplies
Your Choice of Complete Compliment of Equipment and Supplies of medication carts, Digital pen, laptop, Fax machines and much more.
Special Programs
TrustCare offers custom-made programs for care team staff and residents, designed to meet the needs of your home. It’s how we become really engaged as a part of your team and together provide better resident care.
Peer Information Sharing
Access and share best practices with your fellow care teams across the country. Our Peer Sharing lets you share and learn.