What We Believe In
Our Values, Vision and Mission
Our Team
How We're Different


When you run a different kind of specialty pharmacy - one centered more on quality, accuracy and customer service than sales and profits - it gets people talking.


Excellent thoroughness and communication from TrustCare staff.
“We thought that one med error per week was just the norm until we switched to TrustCare Pharmacy. Now we haven’t seen a med error in nearly 4 months! I’m really impressed with their thoroughness and communication.”
Dustin Gibson
Much more than just a pharmacy
“Even before we decided to switch pharmacies to TrustCare they provided our home with help and services that we were surprised to get because we never expected this from a pharmacy. They have helped us with our operations in so many ways, we’re grateful.”
Transition to TrustCare was super easy and a delight
“We implemented their system in February 2012 and the entire process was super easy. We started to see time and cost savings almost immediately, and med passes happen virtually perfect with almost no chance of error.”
Todd Thompson
Reliant LTC
They helped us improve our systems and procedures
“The difference between TrustCare and other pharmacies is night and day. By developing new systems, suggesting process improvements, working directly with physicians and advocating for residents, TrustCare greatly contributes to our excellent resident care. Every service is of the highest quality from order accuracy to seamless billing, responsive customer service and consistent, professional delivery. And their pharmacist consultants are exceptional, making them a true partner of our organization.”
Maureen Conley
Director of Operations, Care Development Centre
“TrustCare continuously provides us with the tools to improve resident care and operate more efficiently. We especially appreciate their training and championing of reordering by barcodes. Our entire staff agree – TrustCare is great!”
Ellen R., RN
Lakewood Continuing Carev
Tremendous eMAR set-up, training and support
“I can’t say enough about the great customer service we receive from TrustCare Pharmacy. We recently partnered with them and converted from paper MARs and CARE Plans to eMAR with their assistance. Through their initial training and their on-going support, TrustCare made this shift seamless, and the system has worked wonderfully. From their fantastic rapport with our physicians and staff to the valuable education they provide our nurses, TrustCare has become an integral part of our care team that we would not want to be without.”
Tamara Biddix, RN
Director of Nursing, Covenant Towers
They Go the Extra Mile
“TrustCare Pharmacy of Ottawa is always willing to go the extra mile. The team is there every time we have a customer need and consistently provides services and solutions that put our residents first. The transition to TrustCare has been incredibly smooth, and their attentiveness truly sets them apart.”
Phyllis Boxellkirk
Director of Nursing, Lakewood
“Best decision we could have ever made in choosing a pharmacy. Everyone is extremely knowledgeable, helpful and friendly.”
Julie Patton
Administrator, LaCole Manor
“I love working with the staff at TrustCare Pharmacy they really care about my residents.”
Kaye Wildes
Owner, Southern Manor
“I can’t give enough praise for TrustCare Pharmacy. They are always willing to work with me to find solutions to problems. They truly go above and beyond.”
Dr. Timothy E. Stone
London, ONT
“I don’t have words to describe what TrustCare Pharmacy has meant to our patients and to us. Having you, and especially Nada as a partner in our efforts to heal our patients is wonderfully reassuring.”
Wolfram Glaser
Western Manor
“I appreciate the pleasant professional response when I call with a question. Everyone I speak with at SPS is exceptionally helpful. Thanks for all you do to assist us and our clients.”
(RN – Eastside Mental Health Center)
“TrustCare Pharmacy is your local next door pharmacy for nursing homes. Their excellent customer service and prompt attention to any concerns put them far above the rest. They listen to nurses and their needs to make the best choices for positive changes. This is a pharmacy you can trust to put the customer first.”
RN, Park Place Retirement
Our Services
eMAR and Technology Options
TrustCare offers eMAR to all homes. Want to be among the most efficient and safe in medication administration?
Education and Skills Training
TrustCare provides up-to-date information and continuous skill advancement courses that make all the difference to those you serve.
Programs for Residents
Residents need more attention. Quarterly MedsChecks, one-on-one consultations and in-services are the norm from TrustCare.
Wound Care Support
Our on-call Nurse Clinician can provide support on wound care and other sensitive matters as they arise.
Special Apps and Tools
Our "Call Me" App for immediate Care team support and Digital Pill Recognition App are some of the ways TrustCare is the leader in technology.
Resources and Tools
Your care team needs as much support as they can get. Our CARE Portal provides tons of Video Training, useful tools, forms and much more.
Medication Adherence Programs
Our unique adherence programs help residents by ensuring medications are taken as prescribed. Learn more.
Physiotherapy and Exercise
We offer physiotherapy, exercise and rehabilitation for residents from our partner affliates. Learn more.
Equipment and Supplies
Your Choice of Complete Compliment of Equipment and Supplies of medication carts, Digital pen, laptop, Fax machines and much more.
Special Programs
TrustCare offers custom-made programs for care team staff and residents, designed to meet the needs of your home. It’s how we become really engaged as a part of your team and together provide better resident care.
Peer Information Sharing
Access and share best practices with your fellow care teams across the country. Our Peer Sharing lets you share and learn.